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Welcome to

SRS Customer Support

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Find Answers in our Extensive
Help Center

Check out our Help Center for in-depth answers about homestay, student housing, property partnerships and more. Click on a category below to find articles written specifically for you. 

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Answers for
International Students

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Answers for
Host Families


Homestay Policies,
Terms & Conditions

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Student Housing
in Santa Barbara


Quick Links for Current Students & Hosts

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Resolution Form

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Request a
Homestay Transfer

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Cancellation Notice

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Update your
Bank Information


Need to Talk to a Team Member?

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Chat With Us!

Chat directly with StudentRoomStay. This is the fastest option to get the answers you needperfect for those who are interested in our services, have a quick question or need help signing up. 

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Request a Call Back

Request a call, text or email back through a support ticket. This option provides one-on-one support for students and host families with current or upcoming homestay placements.